:root{--vermelho:#dc0000;--vermelho-esc:#a80000;--preto:#0a0a0a;--grafite:#18181b;--cinza:#71717a;--borda:#e4e4e7;--fundo:#f4f4f5;--branco:#fff;--verde:#15803d;--amarelo:#a16207;--azul:#1d4ed8;--raio:14px}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
html,body{margin:0;min-height:100vh;min-height:100dvh;font-family:system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;background:var(--fundo);color:#18181b;font-size:15px;line-height:1.45}
a{color:var(--vermelho)}
img{max-width:100%}
button,input,select,textarea{font:inherit}
/* topo */
.topo{background:var(--preto);color:#fff;display:flex;align-items:center;gap:16px;padding:10px 20px;position:sticky;top:0;z-index:20;box-shadow:0 2px 10px rgba(0,0,0,.25)}
.topo .logo{height:56px;width:auto;display:block}
.topo .titulo{font-weight:700;letter-spacing:.3px;white-space:nowrap}
.topo nav{display:flex;gap:4px;flex-wrap:wrap;flex:1}
.topo nav a{color:#e4e4e7;text-decoration:none;padding:9px 12px;border-radius:9px;display:flex;align-items:center;gap:6px}
.topo nav a.ativo,.topo nav a:hover{background:#27272a;color:#fff}
.topo nav a.ativo{box-shadow:inset 0 -3px 0 var(--vermelho)}
.topo .usuario{font-size:13px;color:#a1a1aa;text-align:right;line-height:1.3}
.topo .usuario strong{color:#fff;display:block}
.menu-botao{display:none;margin-left:auto;background:transparent;border:1px solid #3f3f46;color:#fff;border-radius:10px;padding:8px 12px;font-size:20px;line-height:1;cursor:pointer}
.contador{background:var(--vermelho);color:#fff;border-radius:999px;font-size:11px;font-weight:800;padding:1px 7px;min-width:20px;text-align:center}
/* layout */
.conteudo{max-width:1180px;margin:0 auto;padding:24px 20px 60px}
.cartao{background:var(--branco);border:1px solid var(--borda);border-radius:var(--raio);padding:20px;margin-bottom:16px}
.grade{display:grid;gap:14px;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));margin-bottom:18px}
.indicador{background:var(--branco);border:1px solid var(--borda);border-radius:var(--raio);padding:16px;border-left:5px solid var(--vermelho);text-decoration:none;color:inherit;display:block}
a.indicador:hover{border-color:#d4d4d8;box-shadow:0 2px 8px rgba(0,0,0,.06)}
.indicador .valor{font-size:28px;font-weight:800}
.indicador .rotulo{color:var(--cinza);font-size:13px}
.indicador.alerta-ind{border-left-color:var(--amarelo);background:#fffbeb}
h1{font-size:24px;margin:0 0 14px;line-height:1.25}
h2{font-size:17px;margin:0 0 12px}
.sub{color:var(--cinza);margin:-6px 0 18px}
.cabecalho{display:flex;gap:12px;align-items:center;justify-content:space-between;flex-wrap:wrap;margin-bottom:14px}
.cabecalho h1,.cabecalho h2{margin:0}
.voltar{display:inline-block;margin-bottom:10px;text-decoration:none;font-weight:600}
/* tabelas */
table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:11px 8px;border-bottom:1px solid var(--borda);vertical-align:top}
th{font-size:12px;text-transform:uppercase;color:var(--cinza);letter-spacing:.4px;white-space:nowrap}
tr.clicavel{cursor:pointer}
tr.clicavel:hover{background:#fafafa}
tr.destaque td:first-child{box-shadow:inset 4px 0 0 var(--vermelho)}
.tabela-rolagem{overflow-x:auto;padding:6px 14px}
/* etiquetas */
.etiqueta{display:inline-block;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:700;background:#e4e4e7;color:#27272a;white-space:nowrap}
.e-verde{background:#dcfce7;color:var(--verde)}.e-amarelo{background:#fef3c7;color:#92400e}.e-vermelho{background:#fee2e2;color:var(--vermelho-esc)}.e-azul{background:#dbeafe;color:var(--azul)}.e-cinza{background:#f4f4f5;color:#52525b}
.novo{display:inline-block;background:var(--vermelho);color:#fff;border-radius:999px;font-size:11px;font-weight:800;padding:2px 8px;margin-left:6px;vertical-align:middle}
/* abas */
.abas{display:flex;gap:6px;overflow-x:auto;padding-bottom:4px;margin-bottom:14px;scrollbar-width:thin}
.abas a,.abas button{white-space:nowrap;border:1px solid var(--borda);background:#fff;color:#3f3f46;border-radius:999px;padding:8px 14px;text-decoration:none;font-weight:600;font-size:14px;cursor:pointer}
.abas .ativo{background:var(--preto);color:#fff;border-color:var(--preto)}
.abas .n{opacity:.75;margin-left:4px}
/* formularios */
label{display:block;font-size:13px;font-weight:600;color:#3f3f46;margin-bottom:12px}
input,select,textarea{display:block;width:100%;margin-top:6px;padding:11px 12px;border:1px solid #d4d4d8;border-radius:10px;background:#fff;font-size:16px;color:#18181b}
input:focus,select:focus,textarea:focus{outline:3px solid rgba(220,0,0,.22);border-color:var(--vermelho)}
textarea{min-height:120px;resize:vertical}
.linha{display:grid;gap:0 14px;grid-template-columns:repeat(auto-fit,minmax(220px,1fr))}
.botao{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:0;border-radius:10px;padding:11px 18px;font-weight:700;cursor:pointer;background:var(--vermelho);color:#fff;text-decoration:none;min-height:44px;font-size:15px}
.botao:hover{background:var(--vermelho-esc)}
.botao:disabled{opacity:.55;cursor:default}
.botao.secundario{background:#fff;color:#18181b;border:1px solid #d4d4d8}
.botao.secundario:hover{background:#f4f4f5}
.botao.escuro{background:var(--preto)}
.botao.escuro:hover{background:#27272a}
.botao.pequeno{min-height:36px;padding:7px 12px;font-size:14px}
.acoes{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.alerta{padding:12px 14px;border-radius:10px;margin-bottom:14px;font-size:14px}
.alerta.erro{background:#fee2e2;color:#7f1d1d}.alerta.ok{background:#dcfce7;color:#14532d}.alerta.info{background:#f4f4f5;color:#3f3f46}.alerta.aviso{background:#fef3c7;color:#78350f}
.vazio{color:var(--cinza);text-align:center;padding:28px}
.dados{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:14px 24px}
.dados>div>span:first-child{display:block;font-size:12px;color:var(--cinza);text-transform:uppercase;letter-spacing:.3px;margin-bottom:2px}
.dados div strong{font-weight:600;word-break:break-word}
.texto-pre{white-space:pre-wrap;word-break:break-word}
.direita{text-align:right}
.pequeno{font-size:13px;color:var(--cinza)}
.checkbox{display:flex;gap:10px;align-items:flex-start;font-weight:500}
.checkbox input{width:20px;height:20px;margin:1px 0 0;flex:none}
.filtros{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end;margin-bottom:14px}
.filtros label{margin:0;min-width:170px;flex:1}
/* status (linha do tempo) */
.etapas{display:flex;margin:4px 0 18px;padding:0;list-style:none;counter-reset:e}
.etapas li{flex:1;text-align:center;position:relative;font-size:12px;color:var(--cinza);font-weight:600;padding-top:34px}
.etapas li::before{counter-increment:e;content:counter(e);position:absolute;top:0;left:50%;transform:translateX(-50%);width:28px;height:28px;border-radius:50%;background:#e4e4e7;color:#52525b;display:grid;place-items:center;font-weight:800;z-index:1}
.etapas li::after{content:"";position:absolute;top:13px;left:-50%;width:100%;height:3px;background:#e4e4e7}
.etapas li:first-child::after{display:none}
.etapas li.feita{color:#18181b}
.etapas li.feita::before{background:var(--verde);color:#fff;content:"✓"}
.etapas li.feita::after,.etapas li.atual::after{background:var(--verde)}
.etapas li.atual{color:var(--vermelho);font-weight:800}
.etapas li.atual::before{background:var(--vermelho);color:#fff}
/* conversa */
.mensagens{display:flex;flex-direction:column;gap:10px;margin:12px 0}
.msg{max-width:80%;padding:10px 14px;border-radius:14px;background:#f4f4f5;word-break:break-word}
.msg .meta{font-size:12px;color:var(--cinza);margin-bottom:4px;white-space:normal}
.msg.cliente{align-self:flex-end;background:#fee2e2;border-bottom-right-radius:4px}
.msg.atendente{align-self:flex-start;background:#fff;border:1px solid var(--borda);border-bottom-left-radius:4px}
.msg.sistema{align-self:center;background:transparent;color:var(--cinza);font-size:13px;text-align:center;padding:4px 10px}
.msg.interna{align-self:flex-start;background:#fef9c3;border:1px dashed #ca8a04}
.msg .arquivo{display:flex;gap:10px;align-items:center;text-decoration:none;color:inherit;white-space:normal}
.msg .arquivo img{width:180px;max-width:100%;height:auto;border-radius:10px;display:block}
.icone-arq{width:42px;height:42px;border-radius:10px;background:var(--preto);color:#fff;display:grid;place-items:center;font-size:11px;font-weight:800;flex:none}
/* anexos */
.anexos{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:10px}
.anexo{border:1px solid var(--borda);border-radius:12px;overflow:hidden;background:#fff;text-decoration:none;color:inherit;display:flex;flex-direction:column}
.anexo .prev{height:110px;background:#f4f4f5;display:grid;place-items:center;overflow:hidden}
.anexo .prev img{width:100%;height:100%;object-fit:cover}
.anexo .info{padding:8px 10px;font-size:12px;word-break:break-word}
.selecao{border:2px dashed #d4d4d8;border-radius:12px;padding:14px;text-align:center;background:#fafafa;margin-bottom:12px}
.selecao input[type=file]{border:0;padding:6px 0;background:transparent}
.lista-arquivos{list-style:none;padding:0;margin:8px 0 0;text-align:left}
.lista-arquivos li{display:flex;justify-content:space-between;gap:8px;font-size:13px;padding:6px 0;border-bottom:1px solid var(--borda)}
.lista-arquivos li.erro{color:var(--vermelho-esc)}
/* telas de acesso */
.acesso{min-height:100vh;min-height:100dvh;display:grid;place-items:center;background:radial-gradient(circle at top,#27272a 0,#0a0a0a 60%);padding:20px}
.acesso .caixa{width:100%;max-width:440px;background:#fff;border-radius:18px;padding:28px;box-shadow:0 20px 60px rgba(0,0,0,.45)}
.acesso .caixa.larga{max-width:720px}
.acesso .marca{background:var(--preto);margin:-28px -28px 22px;padding:22px;border-radius:18px 18px 0 0;text-align:center}
.acesso .marca img{height:96px;width:auto}
.acesso h1{font-size:22px}
.rodape{color:#a1a1aa;font-size:12px;text-align:center;margin-top:18px}
.carregando{color:var(--cinza);text-align:center;padding:40px}
/* celular */
@media (max-width:760px){
  body{font-size:15px}
  .topo{flex-wrap:wrap;padding:8px 14px;gap:8px}
  .topo .logo{height:50px}
  .topo .titulo{font-size:14px}
  .menu-botao{display:block}
  .topo nav{display:none;flex-basis:100%;flex-direction:column;gap:2px;padding:6px 0 4px}
  .topo nav.aberto{display:flex}
  .topo nav a{padding:12px 10px;font-size:16px}
  .topo .usuario{display:none}
  .topo nav .usuario-m{display:block;color:#a1a1aa;font-size:13px;padding:8px 10px;border-top:1px solid #27272a;margin-top:4px}
  .conteudo{padding:14px 12px 70px}
  .cartao{padding:14px;border-radius:12px}
  h1{font-size:20px}
  .grade{grid-template-columns:1fr 1fr;gap:10px}
  .indicador{padding:12px}
  .indicador .valor{font-size:22px}
  .tabela-rolagem{padding:0;background:transparent;border:0;overflow:visible}
  table.responsiva thead{display:none}
  table.responsiva,table.responsiva tbody,table.responsiva tr,table.responsiva td{display:block;width:100%}
  table.responsiva tr{background:#fff;border:1px solid var(--borda);border-radius:12px;margin-bottom:10px;padding:8px 12px}
  table.responsiva tr.destaque{border-left:5px solid var(--vermelho)}
  table.responsiva tr.destaque td:first-child{box-shadow:none}
  table.responsiva td{border:0;padding:5px 0;display:flex;justify-content:space-between;gap:12px;text-align:right}
  table.responsiva td::before{content:attr(data-label);font-size:12px;font-weight:700;color:var(--cinza);text-transform:uppercase;text-align:left;flex:none;max-width:45%}
  table.responsiva td.principal{font-size:16px;text-align:left;display:block}
  table.responsiva td.principal::before{display:none}
  table.responsiva td.direita{text-align:right}
  .msg{max-width:94%}
  .msg .arquivo img{width:140px}
  .acoes .botao{flex:1}
  .filtros label{min-width:100%}
  .filtros .botao{width:100%}
  .etapas li{font-size:11px}
  .acesso{padding:12px;align-items:start}
  .acesso .caixa{padding:20px;margin-top:12px}
  .acesso .marca{margin:-20px -20px 18px;padding:18px}
  .acesso .marca img{height:78px}
}
@media (min-width:761px){.topo nav .usuario-m{display:none}}
.largo{width:100%}.sem-margem{margin:0}.mt{margin-top:10px}